Ground Station data loss.

If you're experiencing data loss with AWS Ground Station, it's crucial to address the issue promptly to prevent any further loss or disruption. Here are steps you can take to troubleshoot and address the problem:

1. Check AWS Service Status:
   • Start by checking the AWS Service Health Dashboard to see if there are any ongoing issues or outages affecting the AWS Ground Station or related services.
2. Review Ground Station Documentation:
   • Go through the official Ground Station documentation to ensure you're using the service correctly for your specific use case.
3. Contact AWS Support Immediately:
   • If you're experiencing data loss, it's crucial to contact AWS Support as soon as possible. They can provide urgent assistance and help determine the cause of the issue.
4. Investigate Data Transfer Pipelines:
   • Review your data transfer pipelines to ensure they're correctly configured and that data is being routed to the appropriate destinations.
5. Check Ground Station Antenna Status:
   • Verify the status of the Ground Station antenna. Ensure that it's properly configured and operational.
6. Review Data Processing Workflows:
   • Inspect your data processing workflows to ensure that data is being processed and stored correctly after being received by Ground Station.
7. Monitor CloudWatch Metrics:
   • Utilize Amazon CloudWatch to monitor metrics related to your Ground Station operations. This can provide insights into any performance or health-related issues.
8. Inspect Ground Station Logs:
   • Review any logs generated by the Ground Station. These logs may contain error messages or information that can help identify the cause of data loss.
9. Check S3 Bucket and Storage Configuration:
   • Verify that the S3 bucket or other storage destination configured to receive the data from the Ground Station is correctly set up and accessible.
10. Review Data Retention Policies:
    • Confirm that there are no retention policies or lifecycle policies in place that may be unintentionally deleting data.
11. Implement Data Redundancy:
    • Consider implementing data redundancy measures to ensure that data is backed up in multiple locations to prevent loss.
12. Conduct a Post-Incident Review:
    • After addressing the immediate issue, conduct a post-incident review to understand the root cause of the data loss and implement preventive measures.
13. Continuously Monitor and Test:
    • Regularly monitor your Ground Station operations and conduct tests to ensure that data is being received, processed, and stored correctly.
14. Engage AWS Support and SLA Evaluation:
    • Work with AWS Support to evaluate the Service Level Agreement (SLA) and consider if any service credits or remedies apply in the event of data loss.

Remember to document your steps, any error messages encountered, and the resolution process. This information can be valuable for future troubleshooting or when seeking support from AWS.