IoT SiteWise asset model issues.

10/09/2023

If you're experiencing issues with AWS IoT SiteWise asset models, it's important to troubleshoot and address them promptly to ensure the proper functioning of your IoT applications. Here are steps you can take to resolve asset model issues:

  1. Check AWS Service Status:
    • Begin by checking the AWS Service Health Dashboard to see if there are any ongoing issues or outages affecting AWS IoT SiteWise or related services.
  2. Review IoT SiteWise Documentation:
    • Go through the official AWS IoT SiteWise documentation to ensure you're following best practices and guidelines for creating and managing asset models.
  3. Verify Asset Model Configuration:
    • Double-check the configuration of your asset model, including properties, attributes, hierarchies, and relationships. Ensure they are set up correctly.
  4. Inspect Data Types and Units:
    • Validate that the data types and units associated with properties and attributes are appropriate for the data you're handling.
  5. Check for Circular References:
    • Ensure there are no circular references within your asset model, as this can cause validation issues.
  6. Review Property Aggregates:
    • If you're using property aggregates, verify that they are defined correctly and are compatible with the data sources.
  7. Monitor Asset Model Status:
    • Use the IoT SiteWise console to monitor the status of your asset model. Look for any error messages or indicators that might explain the issue.
  8. Verify IAM Roles and Permissions:
    • Confirm that the IAM roles and policies associated with IoT SiteWise have the necessary permissions to perform actions on your asset models.
  9. Monitor CloudWatch Metrics:
    • Utilize Amazon CloudWatch to monitor metrics related to your IoT SiteWise operations. This can provide insights into any performance or health-related issues.
  10. Inspect IoT SiteWise Logs:
    • Review any logs generated by IoT SiteWise. These logs may contain error messages or information that can help identify the cause of asset model issues.
  11. Test with Simulated Data:
    • If possible, create a test environment and use simulated data to validate the behavior of your asset model. This can help identify and isolate any issues.
  12. Contact AWS Support:
    • If you've tried the above steps and are still experiencing asset model issues, consider reaching out to AWS Support for further assistance.
  13. Community Forums and Support Channels:
    • Participate in AWS forums or community channels where developers often discuss and share solutions for common IoT SiteWise asset model issues.

Remember to document your steps and any error messages encountered. This information can be valuable when seeking support from AWS or the developer community.

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