IVS streaming errors.

10/09/2023

Amazon Interactive Video Service (IVS) is a managed live streaming solution that allows you to easily create and deliver interactive video experiences. If you're encountering streaming errors with IVS, here are some common causes and steps to address them:

  1. Check for Ingress RTMP/RTMPS Issues:
    • Ensure that your RTMP/RTMPS source is configured correctly and that it's able to connect to the IVS channel.
  2. Verify Key and URL Validity:
    • Double-check that you're using the correct stream key and playback URL. These are crucial for establishing a connection.
  3. Inspect Encoder Settings:
    • Review the settings on your video encoder to ensure they're compatible with IVS requirements (e.g., codec, resolution, frame rate).
  4. Monitor Network Connectivity:
    • Ensure that the network connection is stable and that there are no issues with packet loss, latency, or bandwidth.
  5. Check Encoder Logs:
    • If you're using an encoder, review the logs for any error messages or warnings that might provide insights into the cause of the streaming errors.
  6. Verify Firewall and Security Group Rules:
    • Ensure that any firewalls or security groups associated with your video source allow traffic on the necessary ports (e.g., 1935 for RTMP/RTMPS).
  7. Inspect CloudWatch Metrics:
    • Utilize CloudWatch metrics to monitor the health and performance of your IVS channel.
  8. Monitor for AWS Service Health Issues:
    • Check the AWS Service Health Dashboard for any reported issues with IVS or its associated services.
  9. Check Playback Devices:
    • If you're experiencing playback issues, ensure that the devices used for playback support the necessary codecs and formats.
  10. Verify Input Resolution and Aspect Ratio:
    • Ensure that the video input matches the specified resolution and aspect ratio for the IVS channel.
  11. Review CloudFront Configuration:
    • If you're using a CloudFront distribution with IVS, verify that the configuration is set up correctly.
  12. Set Up CloudWatch Alarms:
    • Create CloudWatch Alarms to be notified of critical metrics or events related to your IVS channel.
  13. Contact AWS Support:
    • If you've gone through these steps and are still experiencing streaming errors, consider reaching out to AWS Support for further assistance.

Remember to also refer to the AWS IVS documentation and best practices for guidance specific to your interactive video streaming use case.

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