Pinpoint campaign errors.

Amazon Pinpoint campaign errors can occur for various reasons, affecting your ability to effectively engage with your users. Here are some common causes and steps to address Pinpoint campaign errors:

1. Check Campaign Status:
   • Navigate to the Amazon Pinpoint console and review the status of your campaign. Ensure it's in a valid state for execution.
2. Review Targeting Segments:
   • Verify that the targeting segment you've selected for your campaign is correctly configured and includes the desired audience.
3. Verify Message Content:
   • Double-check the content of your messages, including subject lines, message bodies, and any dynamic content or personalization. Ensure they are correctly formatted and error-free.
4. Check Sending Limits and Rate:
   • Ensure that you're not exceeding the sending limits for your Pinpoint project. Monitor the sending rate to avoid overloading the system.
5. Verify Sender ID and Short Code:
   • If you're using a custom sender ID or short code, ensure that they are registered and approved by AWS Pinpoint.
6. Handle Opt-Outs and Suppressions:
   • Make sure you're respecting user preferences and handling opt-outs and suppressions correctly to comply with anti-spam regulations.
7. Review Delivery Options:
   • Check the delivery options for your campaign, including scheduling, time zones, and frequency capping. Ensure they align with your intended engagement strategy.
8. Monitor Message Events:
   • Use the Pinpoint analytics dashboard to monitor message events (opens, clicks, bounces, etc.) to identify any issues with message delivery or user engagement.
9. Check for Personalization Errors:
   • If you're using dynamic content or personalized attributes in your messages, ensure that they are correctly formatted and mapped to the corresponding user attributes.
10. Review AWS Service Quotas:
    • Ensure that you're not exceeding any AWS service quotas related to Pinpoint, such as the number of messages sent per second or per day.
11. Monitor for AWS Service Health Issues:
    • Check the AWS Service Health Dashboard for any reported issues with the Pinpoint service.
12. Consider Using Dedicated IP Pools:
    • If you're using Amazon SES as your email channel, consider using dedicated IP pools for better control over your email-sending reputation.
13. Set Up SNS Topic for Bounces and Complaints:
    • Configure an SNS topic to receive bounce and complaint notifications, and take appropriate action to handle them.
14. Regularly Review Campaign Performance:
    • Periodically review campaign performance metrics to identify any trends or anomalies that might indicate issues with your campaigns.
15. Contact AWS Support:
    • If you've gone through these steps and are still experiencing campaign errors, consider reaching out to AWS Support for further assistance.

Remember to comply with all applicable regulations and best practices for email and SMS marketing to maintain a positive user experience and deliverability rates.