Pinpoint Email channel issues.

Pinpoint Email is a service provided by AWS for sending marketing and transactional emails. If you're experiencing issues with the Pinpoint Email channel, here are some common problems and potential solutions:

1. Email Bounces:
   • Problem: Emails are bouncing, meaning they are not delivered to the recipient's inbox.
   • Solution: Check the bounce notifications in the Pinpoint console for specific bounce reasons. Take appropriate action, such as updating the recipient's email address or removing invalid addresses from your list.
2. Email Complaints:
   • Problem: Recipients mark your emails as spam or unwanted.
   • Solution: Monitor the complaint notifications in the Pinpoint console and promptly remove recipients who have complained from your email list.
3. Sending Limits and Quotas:
   • Problem: Exceeding the allowed sending limits or quotas for your Pinpoint account.
   • Solution: Review your account's sending limits and request an increase if necessary. Ensure that you are within the allowed sending limits for your account type.
4. Deliverability Issues:
   • Problem: Emails are not reaching the recipient's inbox.
   • Solution: Check the email content, sender reputation, and sending practices to improve deliverability. Make sure your DNS records (SPF, DKIM, and DMARC) are correctly set up.
5. Suppression List Issues:
   • Problem: Emails are not being sent to recipients who are on your suppression list.
   • Solution: Review and update your suppression list to ensure that it accurately reflects the recipients who should not receive emails.
6. Configuration Errors:
   • Problem: Incorrect configurations in the Pinpoint console.
   • Solution: Double-check all configurations, including sender identity, email templates, and sending options, to make sure they are set up correctly.
7. Content Issues:
   • Problem: Emails are being rejected due to content violations.
   • Solution: Ensure that your email content complies with AWS's content policies. Avoid using spammy language, excessive capitalization, or misleading information.
8. Metrics and Reporting:
   • Problem: Inaccurate or missing metrics and reporting data.
   • Solution: Monitor your Pinpoint dashboard and verify that your metrics are correctly configured. Contact AWS Support if you suspect a reporting issue.
9. SMTP and API Errors:
   • Problem: Error messages related to sending emails through the SMTP interface or API.
   • Solution: Refer to the specific error messages and consult the AWS documentation or AWS Support for guidance on resolving the issue.

If you're still experiencing issues after trying these solutions, consider checking the AWS Pinpoint documentation for specific troubleshooting steps. Additionally, you may contact AWS Support for more personalized assistance with your Pinpoint Email channel issues.