SNS topic subscription issues.

10/09/2023

If you're experiencing issues with Amazon SNS (Simple Notification Service) topic subscriptions, here are steps to help you troubleshoot and resolve the problem:

  1. Verify Topic and Subscription Existence:
    • Confirm that both the SNS topic and the subscription exist. Double-check the topic ARN and subscription ARN.
  2. Subscription Confirmation:
    • If you're subscribing an HTTP/HTTPS endpoint, ensure that you've confirmed the subscription by clicking the confirmation link sent by SNS to the endpoint.
  3. Endpoint Availability:
    • If you're subscribing an HTTP/HTTPS endpoint, ensure that the endpoint is accessible and not experiencing any issues or downtime.
  4. ARN Mismatch:
    • Make sure the ARN provided for the subscription matches the ARN of the topic. Mismatches can cause subscription issues.
  5. Check Subscription Status:
    • Verify the status of the subscription. It should be set to "Confirmed" for HTTP/HTTPS subscriptions.
  6. IAM Permissions:
    • Ensure that the IAM role or user that's attempting to confirm the subscription has the necessary permissions to perform SNS actions.
  7. Check for Typos or Errors:
    • Double-check any code or configurations you're using to set up the subscription for any typos or errors.
  8. Access Policy on SNS Topic:
    • Check the access policy on the SNS topic to ensure that the entity trying to subscribe has the necessary permissions.
  9. Endpoint Security Group or Firewall:
    • If the subscription endpoint is an EC2 instance, make sure that the security group or firewall settings allow incoming traffic from SNS.
  10. Check for AWS Service Issues:
    • Occasionally, there might be service disruptions on AWS' end. Check the AWS Service Health Dashboard for any reported issues.
  11. Lambda Function Configuration:
    • If subscribing a Lambda function, ensure the function has been properly configured to handle SNS notifications.
  12. Check Topic Attributes:
    • Verify that the topic's policy and other attributes are correctly configured to allow subscriptions.
  13. Retry Policy:
    • If you're using an SDK or AWS CLI, be aware of any retry policies that may affect subscription confirmation.
  14. Dead Letter Queue (DLQ) Configuration:
    • If you have a DLQ set up for the topic, ensure it's properly configured and not causing issues.
  15. Redrive Policy (if using SQS):
    • If you're subscribing an SQS queue, check if a redrive policy is causing issues with message delivery.
  16. Monitoring and Logs:
    • Utilize CloudWatch logs and metrics to check for any errors or anomalies related to SNS subscriptions.
  17. AWS Support:
    • If none of the above steps resolve the issue, consider reaching out to AWS Support for further assistance.

Remember to always make changes in a controlled environment and consider the potential impact on your existing infrastructure. It's also a good practice to take backups or snapshots of critical resources before making significant changes.

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