WorkLink fleet issues.

Amazon WorkLink is a fully managed service that enables secure and easy access to internal websites and applications from mobile devices. If you're experiencing issues with your WorkLink fleet, here are some common problems and potential solutions:

1. Fleet Creation Failures:
   • Issue: You may encounter errors or issues when creating a WorkLink fleet.
   • Solution:
     • Double-check that you have the necessary permissions and that you've provided all required configuration details during fleet creation.
2. Device Registration Problems:
   • Issue: Devices may fail to register with the WorkLink fleet.
   • Solution:
     • Ensure that the mobile devices meet the prerequisites for WorkLink, such as compatible browsers and operating systems. Verify that the WorkLink app is installed and updated on the devices.
3. Certificate Issues:
   • Issue: SSL certificate problems can cause connectivity issues between the WorkLink client and the fleet.
   • Solution:
     • Make sure that you've uploaded valid SSL certificates for your internal websites. Check for certificate expiration or misconfiguration.
4. DNS Configuration:
   • Issue: Incorrect DNS settings can prevent WorkLink from resolving internal website addresses.
   • Solution:
     • Verify that the DNS settings in your WorkLink configuration point to the correct DNS servers that can resolve internal website names.
5. Network Connectivity:
   • Issue: Network problems can prevent mobile devices from accessing the WorkLink fleet.
   • Solution:
     • Check the network connectivity of the mobile devices. Ensure they have a stable internet connection and can reach the AWS services required for WorkLink.
6. Security Group and Firewall Rules:
   • Issue: Incorrect security group or firewall rules can block traffic between the WorkLink clients and the fleet.
   • Solution:
     • Review the security group and firewall rules associated with the WorkLink fleet. Ensure that they allow inbound traffic on the required ports (443, 1500) from the client devices.
7. IAM Role and Policy Issues:
   • Issue: Problems with the IAM role or policies associated with the WorkLink fleet can lead to authorization errors.
   • Solution:
     • Verify that the IAM role used by the WorkLink fleet has the necessary permissions to access the required AWS services and resources.
8. Lambda Function Errors:
   • Issue: Issues with the Lambda function used for content transformation can affect the rendering of internal websites.
   • Solution:
     • Check the logs of the Lambda function for any errors or exceptions. Ensure that the function is properly configured and has the necessary permissions.
9. CloudWatch Metrics and Logs:
   • Issue: Inadequate logging and monitoring can make it challenging to diagnose fleet issues.
   • Solution:
     • Enable CloudWatch Logs and Metrics for your WorkLink fleet. Monitor the logs and metrics to identify any patterns or errors.
10. AWS Service Outages:
    • Issue: Occasionally, AWS services like WorkLink may experience outages or performance degradation.
    • Solution:
      • Monitor the AWS Service Health Dashboard for any reported outages and wait for AWS to resolve them.

If you're still facing issues after trying these solutions, consider reaching out to AWS Support for personalized assistance, as they can provide specific guidance based on your situation and environment.