How to Manage Orders

Managing orders in CS-Cart is a crucial part of running an online store. Here's how you can do it:

1. Log In to Your Admin Panel:

   Open your web browser and go to the admin panel of your CS-Cart store. Log in using your administrator credentials.

2. Navigate to Orders:

   In the admin panel, look for the "Orders" tab in the main menu. Click on it to access the orders section.

3. View Orders:
   • In the "Orders" section, you'll find a list of all the orders placed on your store. You can search, sort, and filter orders based on various criteria.
4. Edit Individual Orders:
   • To view or edit the details of a specific order, click on the order ID or the "View" button next to the order.
   • In the order details page, you can view customer information, products ordered, payment details, and shipping information.
5. Change Order Status:
   • In the order details page, you'll see an option to change the order status. This can include statuses like "Processing", "Shipped", "Completed", etc.
   • You can also add order notes to provide additional information about the order.
6. Invoice and Packing Slip:
   • From the order details page, you can generate and print an invoice and packing slip for the order.
7. Update Shipping and Payment Methods:
   • If needed, you can update the shipping and payment methods for the order.
8. Manage Products in the Order:
   • You can add or remove products from the order by clicking on the "Edit" button next to the product list.
9. Send Order Notifications:
   • You can manually send order notifications to the customer by clicking the "Send Order Notification" button.
10. Complete the Order:

• Once the order is ready to be fulfilled, you can mark it as "Completed" or "Shipped" depending on your workflow.

1. Refund and Cancel Orders:

• If needed, you can initiate refunds or cancel orders from the order details page.

1. Export Orders:

• You can export orders data for record keeping or for further analysis. This can be done using the export options available.

Additional Tips:

• Set up Order Statuses:
  • Consider customizing and setting up order statuses to match your specific workflow and communication process.
• Monitor Pending Orders:
  • Regularly check for pending orders to ensure they are processed in a timely manner.
• Send Shipping Notifications:
  • Send shipping notifications with tracking information to keep customers informed about their orders.

Remember to save your settings after making any changes. This will ensure that the order management process in CS-Cart is handled efficiently and accurately.