How to Set Up Live Chat Support

Setting up live chat support in CS-Cart allows you to offer real-time assistance to your customers. Here's a guide on how to do it:

1. Choose a Live Chat Service:

1. Select a Live Chat Provider:
   • Decide on a live chat service that integrates with CS-Cart. Some popular options include LiveChat, Tidio, Olark, Zendesk Chat, etc.

2. Create an Account with the Live Chat Provider:

1. Sign Up for an Account:
   • Go to the website of the live chat provider you've chosen.
   • Sign up for an account and follow their setup instructions.

3. Obtain the Live Chat Script:

1. Get the Live Chat Script:
   • After creating an account with the live chat provider, you'll be provided with a unique script or code snippet.

4. Add the Live Chat Script to CS-Cart:

1. Access Admin Panel:
   • Log in to your CS-Cart admin panel.
2. Navigate to Settings:
   • Look for the "Settings" section. This is usually found in the main menu or sidebar. Click on it to access the settings options.
3. Add the Script:
   • In the settings section, look for options related to "Customization" or "Integrations".
   • Find the area where you can add custom code or scripts to the header or footer of your website.
   • Paste the live chat script provided by your chosen provider into this section.
   • Save the changes.

5. Test the Live Chat:

1. Visit Your Website:
   • Go to your website and check if the live chat widget appears.
2. Test the Chat Functionality:
   • Initiate a chat to make sure that it connects properly with your chosen live chat platform.

6. Customize Live Chat Widget (Optional):

1. Access Live Chat Provider's Dashboard:
   • Log in to your live chat provider's dashboard.
2. Customize Widget Appearance and Behavior:
   • Within the dashboard, you can usually customize various aspects of the live chat widget, including its appearance, automated greetings, response options, etc.

7. Train Your Support Team (If Applicable):

• If you have a support team, ensure they are familiar with the live chat platform and its features.

8. Monitor and Respond to Chats:

• Once live chat is set up, monitor incoming messages and respond promptly to customer inquiries.

9. Optimize Live Chat Performance:

• Regularly review chat logs and customer feedback to identify areas for improvement in your live chat support.

Remember to refer to the official documentation and resources of your chosen live chat provider for specific setup instructions and customization options.