How to Respond When a Managed Device Is Missing From the Asset Inventory

A device absent from inventory may be newly issued, unmanaged, retired incorrectly, or outside reporting coverage.

Checks to make

Confirm device identity and current user, check endpoint management and procurement records, and review last check-in. Enroll or quarantine according to policy, then reconcile ownership and verify security controls report correctly.

When to get help

Endpoint support can reconcile inventory and device management coverage. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.