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Knowledge Base & Operational Documentation Why Does an Analytics Report Count Cancelled Orders as Active Sales?
11/11/2026
A report may include cancelled orders if its filters use a status field that changes later, or if cancellation events are not reflected in the reporting model.
What to check
Compare the metric definition, order status history, cancellation timing, warehouse refresh, and filters in the report. Trace representative orders through source and analytics tables.
Recommended next step
Document which order states belong in the metric and test changes against known cases. Informatix Systems can review analytics definitions and data pipelines.