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How to Troubleshoot CS-Cart Customers Seeing an Incorrect Storefront Language
The displayed language may depend on storefront defaults, customer preferences, browser settings, or a saved session. A mismatch can affect product details and checkout labels. What to check Compare storefront language configuration, customer profile, session and cookie state, browser preference, and translated content availability. Test with a new...
How to Troubleshoot CS-Cart Orders With Missing Customer Notes
Customer notes may be omitted from the order if checkout fields, add-ons, permissions, or export mappings differ between storefront and admin views. What to check Check the submitted checkout data, order details, field configuration, status history, and any export or fulfillment integration. Reproduce with a non-sensitive test order. Recommended next...
How to Troubleshoot CS-Cart Orders That Use an Unexpected Tax Rate
A tax result can differ because of destination, customer status, product tax class, shipping treatment, or tax calculation settings. What to check Compare order address, storefront, product tax settings, customer group, tax exemptions, shipping line, and the tax provider response. Reproduce with a test order. Recommended next step Confirm the...
How to Troubleshoot CS-Cart Customers Who Cannot Reorder a Previous Purchase
A reorder action may fail when past products are disabled, options changed, inventory is unavailable, or customer access differs from the original order. What to check Compare original order status, current product availability, option combinations, storefront, customer group, and reorder behavior in a test account. Recommended next step Explain...
How to Troubleshoot CS-Cart Product Pages With Missing Option Descriptions
Option descriptions may be missing because translations, option variants, storefront assignments, or theme templates differ. Customers may choose without important context. What to check Compare option configuration, language values, product assignment, storefront, cache, and rendered template. Test a product with a working description. Recommended...
How to Troubleshoot CS-Cart Customers Seeing an Incorrect Product Unit
A product may display the wrong pack size or unit if product options, descriptions, translations, or integration data are inconsistent. What to check Compare product record, option variants, storefront language, catalog import fields, and order line details. Check whether the unit is only a label or affects quantity and price. Recommended next step...