How to Troubleshoot CS-Cart Orders With Missing Customer Notes

Customer notes can be lost if checkout fields, add-ons, order permissions, or notification templates handle them differently.

Checks to make

Submit a controlled order, inspect stored order details and staff views, check field configuration and add-on changes, and compare email templates separately. Confirm privacy and retention expectations before exposing notes in more places.

When to get help

CS-Cart support can trace order notes through checkout, storage, and notifications. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.