How to Troubleshoot CS-Cart Orders That Do Not Include the Selected Payment Method

Order records may omit payment information if checkout state, gateway callbacks, or custom order creation behave differently.

Checks to make

Use a controlled test order, compare selected method at checkout with stored order details and gateway references, and inspect callback and add-on logs. Protect payment data during review and avoid replaying a live transaction.

When to get help

CS-Cart support can trace payment selection and order persistence. Informatix Systems can assess the symptoms, evidence, and next steps. Contact Informatix Systems to discuss this issue.